USER FLOW

Team challenge push notification and email flow

Client

Tictrac, a global health and wellbeing platform for employers and insurers.

2

Problem

The personalisation aspect of team challenges was causing issues with sending out the correct pushes and emails at the correct time. 

3

Solution

To create a team challenge comms flow, available to all content teams that were responsible for sending out comms.


My role: leading a troubleshooting session with internal stakeholders and developing the user flow.

4

Outcome

Pushes and emails were sent out to the correct teams, and the user flow increased confidence among internal stakeholders when sending out comms.

Challenge flow.png